01Agreement
These terms apply to your use of masarsoftware.com and to any software development, marketing, or support service Masar Software Solutions provides. By using the site or engaging us, you accept them.
Where you sign a separate proposal, statement of work, or contract with us, that document governs the specifics of your project — scope, price, timeline, deliverables. These terms cover everything it doesn't say.
02About us
Masar Software Solutions is registered in the Kingdom of Saudi Arabia under commercial registration number 7053532201 and VAT number 3145996297. You can reach us at info@masarsoftware.com.
03Our services
We design, build, and maintain custom software — dashboards, mobile and web applications, integrations, and automation — and we run marketing programs including content production, social media, and paid campaigns.
Every engagement starts with a written proposal describing the scope, deliverables, price, and schedule. Work begins once you approve it and the first payment is received.
04Your responsibilities
A project runs on time when both sides move. You agree to:
Delays in feedback, access, or content move the delivery date accordingly.
- Give us accurate information about your requirements
- Provide the content, branding, credentials, and third-party access we need
- Nominate one decision-maker who can approve work
- Review deliverables and give consolidated feedback within the agreed window
- Hold the licenses and rights to any material you give us to use
05Fees and payment
Prices are quoted in Saudi Riyals (SAR) and are exclusive of VAT unless stated otherwise. VAT is applied at the prevailing rate.
Unless your proposal says otherwise, projects are invoiced in milestones with an advance payment before work starts. Invoices are payable within 14 days of issue. Retainers — support and marketing — are billed monthly in advance.
We may pause work on an account more than 15 days overdue, after written notice.
06Changes to scope
Anything outside the approved scope is a change request. We quote the additional time and cost in writing before doing the work; nothing extra is charged without your written approval.
07Timelines
The schedule in your proposal is our commitment, based on the scope agreed and on receiving what we need from you on time. Late feedback, incomplete content, third-party outages, or scope changes shift the schedule.
08Intellectual property
On full payment of all amounts due, you own the custom source code, designs, and content we produced specifically for your project.
We retain ownership of our pre-existing tools, libraries, frameworks, and internal know-how used to build it, and grant you a perpetual, non-exclusive license to use them as part of your delivered system.
Third-party and open-source components remain under their own licenses. We'll tell you what they are.
Unless you ask us not to, we may name you as a client and show non-confidential visuals of the work in our portfolio.
09Confidentiality
Each side keeps the other's non-public business, technical, and commercial information confidential and uses it only for the project. This survives the end of the engagement. We'll sign your NDA on request.
10Warranty and defect fixes
We warrant that our work is performed with reasonable professional skill and care, and that deliverables materially match the approved specification.
For 30 days after delivery of a milestone, we fix defects in that milestone at no charge. This covers faults in what we built; it does not cover new features, changed requirements, third-party service failures, or problems caused by changes someone else made to the system.
11Support and maintenance
Ongoing support, hosting management, monitoring, and updates after the warranty period are provided under a separate support agreement. Without one, later work is quoted and billed separately.
12Third-party services
Projects often depend on services we do not control — hosting, payment gateways, messaging providers, mapping and analytics APIs, app stores. Their fees, availability, approval decisions, and terms are theirs, not ours, and we are not liable for their outages, price changes, or rejections.
13Use of this website
You may use masarsoftware.com for lawful purposes only. Don't attempt to breach it, scrape it at scale, copy its content or design for a competing site, or send unlawful material through our forms.
All text, design, images, and code on this site belong to Masar unless credited otherwise.
14Limitation of liability
We are liable for direct losses caused by our breach of these terms, capped at the total fees you paid us in the 12 months before the claim arose.
We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, or data, however it arises.
Nothing here limits liability that cannot be limited under Saudi law, including for fraud or gross negligence.
15Termination
Either side may end an engagement with 30 days' written notice, or immediately if the other commits a material breach and doesn't remedy it within 15 days of written notice.
On termination you pay for all work completed and costs committed up to that date, and we hand over the work produced to that point once payment clears. Refunds, where they apply, are governed by our Refund Policy.
16Force majeure
Neither side is liable for delay or failure caused by events beyond reasonable control — natural disaster, war, government action, internet or utility failure, or large-scale outages at infrastructure providers.
17Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes we can't settle amicably within 30 days go to the competent courts of Riyadh.
18Changes to these terms
We may update these terms. The version in force on the date of your signed proposal governs that project; the version published here governs use of this website.
19Contact us
Questions about these terms: info@masarsoftware.com, or message us on WhatsApp.
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